Customer Reviews

They were excellent. Took control from the start on both days

Why did you choose to get a quote from us and where did you get our contact details?
Used before and saw advertisement in a magazine at dentist . Called Coast I think

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
We wanted someone we could trust

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were excellent. Took control from the start on both days

How would you rate our communication?
10/10

How can we improve our service?
Can’t think of anything

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
We put our furniture into store so did not move on same day so made it harder for the delivery team as they had no idea what was in the crates . Excellent service

Email to Lynn                                                                                                                              

Please could you thank Tommy, Jake, Marcus and Macca for giving up their Saturday for us and Josh and Luke for travelling all the way to Yorkshire .

Both teams were excellent and made the physical move the least stressful part. They just took control of everything once they arrived and only left me to make the tea. Thanks also to yourself and to Mark for sorting out dates etc

Approachable and professional at all stages

Why did you choose to get a quote from us and where did you get our contact details?
A card was put through our door, and we read up on reviews, which were very positive.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Approachable and professional at all stages

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Aaron, Marcus and Josh were fantastic...they did a brilliant, calm job at a very stressful time for us. Much appreciated

How would you rate our communication?
10/10

How can we improve our service?
??? Dont know ...our experience was all positive!

How likely are you to recommend us to your friends / family?
10/10

The guys were really good, very helpful and worked very hard.

Why did you choose to get a quote from us and where did you get our contact details?
Received a leaflet in the post

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?~
Received a good initial service and good communication

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
All the lads were very friendly and helpful.  They worked very hard.

How would you rate our communication?
10/10

How can we improve our service?
No improvement required

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
The guys were really good, very helpful and worked very hard.

Couldn't have asked for a nicer bunch to help us move

Why did you choose to get a quote from us and where did you get our contact details?
Took the number down from the back of a lorry and looked the company up. Good reviews made me get in touch for a quote.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Professional attitude from the start but also a very personable company to deal with. The option of doing a WhatsApp Video call to quote is absolutely inspired and makes it so much easier to arrange.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The day started off with Tommy, Josh O. and Jake and we were eventually joined by Camron and Marcus and the 5 of them were amazing. They all clearly knew what they were doing, they accommodated any requests we made and with having to shift the van a few times when we'd blocked a driveway, and importantly they were happy to chat and laugh along with us. Couldn't have asked for a nicer bunch to help us move into our new home.

How would you rate our communication?
10/10

How can we improve our service?
Carry on as you're doing.

How likely are you to recommend us to your friends / family?
10/10

Great lads - careful and speedy

Why did you choose to get a quote from us and where did you get our contact details?
Inspired Villages referral

How would you rate the way we dealt with your initial enquiry?
8/10

How would you rate the survey that we carried out?
8/10

Why did you choose to move/store with us?
Price, availability, discount offered by Inspired Villages

How would you rate your move team?
9/10

Would you like to tell us anything about your move team?
Great lads - careful and speedy

How would you rate our communication?
7/10

How can we improve our service?
An email the day before to reassure us that we are all booked in and you are prepared to come would be helpful.

How likely are you to recommend us to your friends / family?
9/10

Is there anything else you would like to tell us about your move?
Smooth

Helpful, flexible and understanding of our difficult circumstances.

Why did you choose to get a quote from us and where did you get our contact details?
Because you were Local and friendly. I found you through a google search.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Helpful, flexible and understanding of our difficult circumstances.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They remained professional throughout in a difficult move.

How would you rate our communication?
10/10

How can we improve our service?
I cannot think of anything; for us it was perfect.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Long delays due to Solicitors messing about; so very late finish, but they stayed to the end.

A very professional approach with secure storage facilities.

Why did you choose to get a quote from us and where did you get our contact details?
We were looking for a reliable company for a big move and storage. We found possible companies on the internet.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
A very professional approach with secure storage facilities.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Camron, Craig and Josh were superb and made the process stress free.

How would you rate our communication?
10/10

How can we improve our service?
Nothing that we can think of

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
When our belongings came out of storage after nearly 5 months they were in excellent condition with no signs of dampness. 

I would rate them at least 15 out of 10

Why did you choose to get a quote from us and where did you get our contact details?
Card received via post, along with several others, Britannia were the only company who took it on at such short notice and worked a way round my moving date and their commitments. Couldn't have done more to accommodate me if you'd tried.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
My family have used Britannia many times in the past with RAF posting moves so I was pleased you could do this, probably my final move.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Firstly, I would rate them at least 15 out of 10. They were absolutely superb. Friendly without over - familiarity, helpful without obsequiousness, remarkably efficient, extremely careful and VERY strong

How would you rate our communication?
10/10

How can we improve our service?
I don't think you can. Just keep doing what you do the way that you do it.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Thank you so very much and totally well done!

They worked hard in the hot weather and moved us efficiently and safely.

Why did you choose to get a quote from us and where did you get our contact details?
Your company was highly reviewed after searching on Google.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Your survey made me confident you could carry out our move over the other companies.

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Chris and Luke were excellent, they worked hard in the hot weather and moved us efficiently and safely.

How would you rate our communication?
10/10

How can we improve our service?
You could provide a text or confirmation email on the day before that you are turning up on the move day.

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Thanks for the move.

Everything was delivered safely and swiftly

Email to Lynn

Just a quick note to say thanks for all the help from you, Pam and the moving team (Chris and Luke). Our move went well and everything was delivered safely and swiftly