Customer Reviews

They were excellent. Took control from the start on both days

Why did you choose to get a quote from us and where did you get our contact details?
Used before and saw advertisement in a magazine at dentist . Called Coast I think

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
We wanted someone we could trust

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were excellent. Took control from the start on both days

How would you rate our communication?
10/10

How can we improve our service?
Can’t think of anything

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
We put our furniture into store so did not move on same day so made it harder for the delivery team as they had no idea what was in the crates . Excellent service

Email to Lynn                                                                                                                              

Please could you thank Tommy, Jake, Marcus and Macca for giving up their Saturday for us and Josh and Luke for travelling all the way to Yorkshire .

Both teams were excellent and made the physical move the least stressful part. They just took control of everything once they arrived and only left me to make the tea. Thanks also to yourself and to Mark for sorting out dates etc

No improvements needed

Why did you choose to get a quote from us and where did you get our contact details?
On internet

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Looked professional

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very polite and helpful

How would you rate our communication?
10/10

How can we improve our service?
All good no improvements needed

How likely are you to recommend us to your friends / family?
10/10

Fast movers and didn't waste time

Why did you choose to get a quote from us and where did you get our contact details?
Card through the door, and we chose you because you came across as very professional

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
As above

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Great guys, polite and friendly and very efficient,  they were fast movers didn't waste time and the van was loaded in no time

How would you rate our communication?
10/10

How can we improve our service?
Nothing I can think of

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
We were disappointed that one item was damaged.

Very helpful, lovely chaps.

Why did you choose to get a quote from us and where did you get our contact details?
Google

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Good value/ good cancellation policy/ online reviews

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very helpful, lovely chaps.

How would you rate our communication?
10/10

How can we improve our service?
Continue being so good!

How likely are you to recommend us to your friends / family?
10/10

Ensured that all of our contents were in the correct location

Why did you choose to get a quote from us and where did you get our contact details?
Responsiveness and availability and good outcome from when we last used Britannia

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Responsiveness and availability

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The move team of Tommy, Jake, Marcus and Josh were fantastic, they loaded our contents with care and efficiency. All of the team were personable, polite and easy to work with.
They worked tirelessly to unload our contents at our new property and achieved this in a remarkably short period after we obtained our keys late in the afternoon. This was continued on the final unloading day when they ensured that all of our contents were in the correct location. Many thanks to all the team.

How would you rate our communication?
10/10

How can we improve our service?
Nothing

How likely are you to recommend us to your friends / family?
10/10

Really impressed and will use again if I had to move

Why did you choose to get a quote from us and where did you get our contact details?
Well known name and internet

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Brand name

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Josh and Aaron top lads.

How would you rate our communication?
10/10

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Really impressed and will use again if I had to move

Very organised and very friendly and efficient

Why did you choose to get a quote from us and where did you get our contact details?
Internet - Obtained three quotes. Yours was second highest but your Trevor Armstrong was excellent when he visited

How would you rate the way we dealt with your initial enquiry?
9/10

How would you rate the survey that we carried out?
9/10

Why did you choose to move/store with us?
As above

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Very organised and very friendly and efficient

How would you rate our communication?
9/10

How can we improve our service?
Do it for free - that was a joke - everything went very well!

How likely are you to recommend us to your friends / family?
9/10

Is there anything else you would like to tell us about your move?
Please come and help us unpack - that was another joke but not very funny!

Great crew. Helpful. Thorough.

Why did you choose to get a quote from us and where did you get our contact details?
National company. Flyer through the door.

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Professional company

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
Great crew. Helpful. Thorough.

How would you rate our communication?
10/10

How can we improve our service?
Nothing to change

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
Thank you for the swift service

Lynn and her colleague in the office were extremely helpful

Why did you choose to get a quote from us and where did you get our contact details?
Internet

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
You sounded efficient

How would you rate your move team?
9/10

How would you rate our communication?
10/10

How can we improve our service?
A pre-move check up from admin staff

How likely are you to recommend us to your friends / family?
9/10

Is there anything else you would like to tell us about your move?
Lynn and her colleague in the office were extremely helpful and gave me confidence.

Recommended from another removals company

Why did you choose to get a quote from us and where did you get our contact details?
Recommended from another removals company

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
8/10

Why did you choose to move/store with us?
Recommended by a company we had used before but had no availability

How did our price compare with other quotes you may have received?
Similar to other quotes

How would you rate your move team?
8/10

Would you like to tell us anything about your move team?
Good. I had packed most items in boxes which I had labelled the contents on the outside. I did ask the team to put everything in the garage with labels facing the front which was done in part; the other slight difficulty was that they have put some big boxes at the top which are quite heavy to get down as I am flying solo

How would you rate our communication?
10/10

How can we improve our service?
Maybe just to consider that not everyone moves as a couple and therefore stack boxes accordingly

How likely are you to recommend us to your friends / family?
8/10

Is there anything else you would like to tell us about your move?
Admin side of things, very helpful and professional