Award-winning removal men
Our removal men are one of the key elements to your move going smoothly, and our men are some of the best in the business. They take pride in their job and are always striving to ensure our customers have the best removal experience possible. Because of this, we like to reward them for going the extra mile to ensure customer satisfaction.
Each month, we review our customer comments from our Customer Care Survey along with customer reviews left for us online, and emails that clients send to us. We then calculate which of our men received the greatest amount of positive feedback from clients each month and award them with the title of Removal Man of the Month. Each quarter, we then determine who is the overall high-scoring removal man of the quarter. Finally, every year we reward the man who has the highest score for the year with the title of Removal Man of the Year.
Quarterly Winners
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Quarter 1 Winner
TBA
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Quarter 2 Winners
TBA
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Quarter 3 Winner
TBA
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Quarter 4 Winner
Tommy Walker
Removal Man of the Year
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Jamie Baker
Jamie is our branch comedian, always cracking jokes and telling funny stories.
He loves looking after our clients and making sure there is a light hearted feel to relax everyone whilst ensuring everything is done exactly as it should be and our clients are fully satisfied.
Always happy to share his experience with younger staff members so they can learn from him, he is a key member of our team and is so pleased to have won this award.
Quarterly Winners
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Quarter 1 Winner
Luke Mason
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Quarter 2 Winners
Aaron Palmer, Josh Clarke and Craig Marson
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Quarter 3 Winner
Marcus Jackson
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Quarter 4 Winner
Luke Mason
Removal Man of the Year
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Luke Mason
Luke has won our Removal Man of the Year award for the second time!
‘I’m so proud to have won this award again, it’s recognition for me but also for what the whole team here do. The competition was so close this year, I only just won it by a couple of points from two of my colleagues, what a result! Next year we’re all going to have to pull out the stops to win !’
Luke is now studying for his LGV Theory test and then we’ll put him through his LGV driving lessons and test as we invest in him and our future company development.
Quarterly Winners
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Quarter 1 Winner
Josh Clarke
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Quarter 2 Winner
Corey Dacey
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Quarter 3 Winner
Aaron Palmer
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Quarter 4 Winner
​Chris Palmer & Luke Mason
Removal Man of the Year
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Craig Marson
Craig joined us in January 2018 and has become an integral team member as one of our senior porter/packers.
Craig likes to complete as many of our long distance moves as possible, this means he’s with his client for 2 to 4 days and is able to build up a relationship with them to make sure he understands what they want out of their move and how to ensure he delivers.
Never happier than when he’s got his power screwdriver in hand dismantling and reassembling furniture, he also loves helping less experienced team members, giving them his time to help show and train them to become better.
Craig has just started driving lessons and hopes to pass this year so that he can further his career with us.
Congratulations from us all Craig!!
Quarterly Winners
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Quarter 1 Winners
Luke Mason & Tommy Walker
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Quarter 2 Winner
Paul Dacey
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Quarter 3 Winner
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Chris Palmer and Paul Dacey
Removal Man of the Year
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Luke Mason
Luke has won our Removal Man of the Year award for the first time! He is regularly one of our top performers on a monthly basis but to win overall has made him extremely proud.
‘I always try to put the customers mind at rest as soon as I can. Clients can sometimes be quite stressed out when we first arrive to start their move but having a good talk with them to understand their concerns and explaining what we are going to do and how we are going to do it, you can see them start to relax. First impressions really make a difference, we try and show in the first hour how good we are, the client can see their move is going well, they can relax and low and behold, we soon get offered a cup of tea!’
Quarterly Winners
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Quarter 1 Winner
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Quarter 2 Winner
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Quarter 3 Winner
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Quarter 4 Winner
Craig Marson
Removal Man of the Year
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Chris Palmer
Congratulations to Chris, our multiple year winner! This is Chris’s third Removal Man of the Year award, with him also winning in 2019 and 2016. Chris is never happier than when travelling and delivering to all 4 points of the compass around the UK or Europe. He takes great pride in ensuring his customers are well looked after and delighted with everything he has done for them. Chris is a hard task master and demands extremely high standards from everyone that he works with but he also loves spending time with our younger and less experienced team members, passing on his packing and loading skills to the next generation. Thank you Chris for your excellent customer service day in, day out.
Quarterly Winners
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Quarter 1 Winner
Jack Howes
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Quarter 2 Winner
Luke Mason
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Quarter 3 Winner
Chris Palmer
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Quarter 4 Winner
Jamie Baker
Removal Man of the Year
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Chris Palmer
Chris Palmer is the 2019 winner of our prestigious Removal Man of The Year customer service award, which is hotly contested by all our staff!
Chris regains the crown that he originally won in 2016. On receiving his award, Chris said ‘I just like to treat people’s furniture and effects as if they were my own, look after them at a stressful time and make sure they are happy with what me and my team have done’.
Owner Mark Herrington is very proud of all his staff but for Chris to win again is fantastic news. ‘Every day Chris badgers me before he leaves the yard wanting to know as much as possible about his client and their move so he’s fully prepared before he even arrives. Chris will not leave their house until everything is put exactly as his client wants it and it’s been checked and rechecked. The time he spends helping and coaching younger members of his team to his standards can only stand us in good stead for years to come’.
Quarterly Winners
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Quarter 1 Winner
Callum Dacey
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Quarter 2 Winner
Mark Smith
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Quarter 3 Winner
Kyle Stopp
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Quarter 4 Winner
Joshua Clarke
Removal Man of the Year
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Callum Dacey
Congratulations to Callum Dacey, 2018’s Removal Man of the Year! Throughout the year Callum’s customers have told us how helpful, professional and polite he is and how he makes their move day much less stressful than they imagined it would be! Callum is a real grafter and always goes the extra mile, ensuring he delivers excellent service every time. Thank you from us all for your hard work and fantastic customer care!
Removal quote appointment booking service
If you're moving to or from Leicester, you can call us on 0116 289 9011 or fill in our quote request form for more information on how we can help your move to Leicester go smoothly.
How are our appointments carried out
In the current times you might prefer that we don't visit your house in person to carry out a survey. This is fully understandable and we can just as easily undertake the survey by video call, using whatever method you're comfortable with (FaceTime, WhatsApp etc).
See what our customers think of us...
Really impressed and will use again if I had to move
Why did you choose to get a quote from us and where did you get our contact details?
Well known name and internet
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
Brand name
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Josh and Aaron top lads.
How would you rate our communication?
10/10
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
Really impressed and will use again if I had to move
Very organised and very friendly and efficient
Why did you choose to get a quote from us and where did you get our contact details?
Internet - Obtained three quotes. Yours was second highest but your Trevor Armstrong was excellent when he visited
How would you rate the way we dealt with your initial enquiry?
9/10
How would you rate the survey that we carried out?
9/10
Why did you choose to move/store with us?
As above
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Very organised and very friendly and efficient
How would you rate our communication?
9/10
How can we improve our service?
Do it for free - that was a joke - everything went very well!
How likely are you to recommend us to your friends / family?
9/10
Is there anything else you would like to tell us about your move?
Please come and help us unpack - that was another joke but not very funny!
Fast movers and didn't waste time
Why did you choose to get a quote from us and where did you get our contact details?
Card through the door, and we chose you because you came across as very professional
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
As above
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
Great guys, polite and friendly and very efficient, they were fast movers didn't waste time and the van was loaded in no time
How would you rate our communication?
10/10
How can we improve our service?
Nothing I can think of
How likely are you to recommend us to your friends / family?
10/10
Is there anything else you would like to tell us about your move?
We were disappointed that one item was damaged.
Ensured that all of our contents were in the correct location
Why did you choose to get a quote from us and where did you get our contact details?
Responsiveness and availability and good outcome from when we last used Britannia
How would you rate the way we dealt with your initial enquiry?
10/10
How would you rate the survey that we carried out?
10/10
Why did you choose to move/store with us?
Responsiveness and availability
How would you rate your move team?
10/10
Would you like to tell us anything about your move team?
The move team of Tommy, Jake, Marcus and Josh were fantastic, they loaded our contents with care and efficiency. All of the team were personable, polite and easy to work with.
They worked tirelessly to unload our contents at our new property and achieved this in a remarkably short period after we obtained our keys late in the afternoon. This was continued on the final unloading day when they ensured that all of our contents were in the correct location. Many thanks to all the team.
How would you rate our communication?
10/10
How can we improve our service?
Nothing
How likely are you to recommend us to your friends / family?
10/10
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UK Price Guide
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Please note: Our Price Guide tool is intended for moves within the UK Mainland only. If you're moving to or from the UK mainland please speak to one of our friendly team who will be able to provide you with a bespoke quote.
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