Extremely helpful

Ensured that all of our contents were in the correct location

Why did you choose to get a quote from us and where did you get our contact details?
Responsiveness and availability and good outcome from when we last used Britannia

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
Responsiveness and availability

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
The move team of Tommy, Jake, Marcus and Josh were fantastic, they loaded our contents with care and efficiency. All of the team were personable, polite and easy to work with.
They worked tirelessly to unload our contents at our new property and achieved this in a remarkably short period after we obtained our keys late in the afternoon. This was continued on the final unloading day when they ensured that all of our contents were in the correct location. Many thanks to all the team.

How would you rate our communication?
10/10

How can we improve our service?
Nothing

How likely are you to recommend us to your friends / family?
10/10

They were excellent. Took control from the start on both days

Why did you choose to get a quote from us and where did you get our contact details?
Used before and saw advertisement in a magazine at dentist . Called Coast I think

How would you rate the way we dealt with your initial enquiry?
10/10

How would you rate the survey that we carried out?
10/10

Why did you choose to move/store with us?
We wanted someone we could trust

How would you rate your move team?
10/10

Would you like to tell us anything about your move team?
They were excellent. Took control from the start on both days

How would you rate our communication?
10/10

How can we improve our service?
Can’t think of anything

How likely are you to recommend us to your friends / family?
10/10

Is there anything else you would like to tell us about your move?
We put our furniture into store so did not move on same day so made it harder for the delivery team as they had no idea what was in the crates . Excellent service

Email to Lynn                                                                                                                              

Please could you thank Tommy, Jake, Marcus and Macca for giving up their Saturday for us and Josh and Luke for travelling all the way to Yorkshire .

Both teams were excellent and made the physical move the least stressful part. They just took control of everything once they arrived and only left me to make the tea. Thanks also to yourself and to Mark for sorting out dates etc